I recently received a frantic email from a customer alerting me that their WordPress website had been hacked.
Of course, I always check to see if what the customer states is true before I jump in the boat or begin the fire drill to make everything like it once was.
What struck me as odd was that at the very moment I open and read the email, I was able to successfully open a Chrome web browser and load the customer’s website with ease.
I responded to the customer’s email, informing the customer I could access the website without issue. I requested the customer to send me screenshots of what they were seeing.
A few moments passed, but sure enough, the customer send screenshots of their website loaded in a browser and displaying Chinese text.
Seeing the customer used Firefox web browser, I too opened a Firefox web browser only to discover that the website loaded to an all white screen.
I opened the web browser’s Developer Tools, and was able to see the website was resolving and loading with a 200 request response.
What on earth could be causing this “kiss of death” white screen for this WordPress website?